Privacy Policy | Poke Shack

This notice aims to inform you of how we collect, use and protect your personal data when you visit or interact with our website (including when sign up to our mailing list), and also tells you about your privacy rights and how the law protects you. By visiting our website, you agree to the practices described in this notice.

About this policy

We are KTV Limited, a private limited company incorporated in England and Wales (Company No. 10253359), registered office at 44 Kensington Church Street
London W8 4DA. For the purposes of applicable data protection laws in the UK, we are the data controller of this website and responsible for any personal data we obtain through it.

It is important you read this privacy notice together with any other notices we may provide on specific occasions when we are collecting or processing personal data about you from time to time. This notice supplements the other notices and is not intended to override them.

We may need to review and update the terms of this notice occasionally. We may do so without prior notice to you, but our website will always contain the latest version so please check back frequently. We will also, where appropriate, notify you of material changes by email.

What data we collect about you, how and on what grounds

We collect and process the following information about you, which we receive from various sources. You are not under any statutory obligation to provide this data to us, but doing so will enhance the effectiveness of the services we provide you.

In order to provide our services to you effectively, it is important that the personal data we hold is accurate and up to date. Please keep us informed of any changes to the personal details you have provided us by emailing hello@pokeshack.co.uk.

Use of cookies on our website

In common with many websites, we use cookies to help us gather and store information about visitors to our website. A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies, however if you do this you may not be able to access all or parts of our site. You can obtain information about how to manage cookies by clicking help on your browser's menu or visiting www.aboutcookies.org.

We also use unique identifiers, clear gifs (also known as web bugs or web beacons), which are tiny graphics embedded in web pages and email messages that we use in connection with cookies to collect non-personal information from users to analyze site usage, manage content on the site, track visits to other related sites, and track the performance of online advertising.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Except for essential cookies, all cookies will expire after 12 months.

Who we may share your personal data with

We may share your personal data with:

Third party service providers who provide you with services on our behalf, such as Roche Communications (who manage our PR and marketing communications), and our payment service providers; to any prospective buyer in the event we sell any part of our business or assets;
to any relevant parties as may be required by an applicable duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property, or safety of us, our customers, or others; or analytics and search engine providers that assist us in the improvement and optimisation of the website.

Data storage and security

We currently do not store or transfer your personal information outside the Economic European Area (EEA). If these circumstances change and we need to transfer your data outside the EEA, we will ensure that we notify you and only make such transfers in accordance with the appropriate legal requirements.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and all information you provide to us is stored on our secure servers.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected as set out above, or to comply with legal, regulatory or internal policy requirements.

To determine how long we keep your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Marketing communications

If you have consented to receiving email updates from us (by submitting your details on our Sign Up Here form you agree that we may use your information to contact you by e-mail about offers, events or related services that you may find useful. If you do not wish to receive marketing communications from us, you can unsubscribe any time by clicking the unsubscribe link in any marketing communications received from us.

Third party websites

Our website may, from time to time, contain links to and from the websites owned and/or controlled by third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for the privacy practices of such third party websites. Please check these policies before you submit any personal information to these websites.

Your legal rights in respect of your data

If you wish to:

Update, modify, delete or obtain a copy of the personal data that we hold on you;
Restrict or stop us from using any of the personal data we hold on you, including by withdrawing any consent you have previously given to the processing of such data; or
Request that we transfer your sign-up data to a third party

You can request this by emailing us at the details in Contact us below. Note that these rights are specific to certain types of personal data and processing activities, and may not be available to you in your specific circumstances.

If you have any concerns about the way we have handled your personal data, please first contact us so that we can try and resolve the issue with you directly. If you still have concerns after this, you may also lodge a complaint with our data protection regulator, the Information Commissioner's Office.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@pokeshack.co.uk